Your guarantee

Our Skin Improvement Guarantee is our way of telling you that we are committed to your skin.


All your NØIE Customised products are ensured by our Skin Improvement Guarantee from the day you receive your products and the next 100 days.

Unlimited reformulations

We don’t give up. We will continue to make free formulations until your skin improves and you're satisfied with your products.

Money back

If you’re not convinced we’re able to help you, we will provide you with a full refund within 100 days of your purchase.

With our Skin Improvement Guarantee, we're making a commitment to you and your skin. You're not just left alone with your formulations - we'll be there throughout your journey:

  • We'll guide you through your formulations
  • We'll continuously follow up on your progress
  • We'll adjust your formulations whenever you need it

And you are always welcome to reach out to us with any questions or concerns. That's what we're here for.

Here’s how it works
01 — Use your products for 30 days
02 — See how your skin is feeling
03 — Not satisfied?
04 — New formulation or your money back
What is your Skin Improvement Guarantee?
When can I claim my Skin Improvement Guarantee?
How do I claim my Skin Improvement Guarantee?
How many times can I claim my Skin Improvement Guarantee?
Are all products covered under the Skin Improvement Guarantee?
Does the Skin Improvement Guarantee cost money?