Skin Improvement Guarantee

Your guarantee that we’ll do anything in our power to help you on your way to better skin.

Why do we have a Skin Improvement Guarantee?

Well, first of all - we’re not happy until you are. Filling out the skin test isn’t an easy task and for some people it’s a “trial and error”-thing with their first series of NØIE products. If it doesn’t work, it’s totally fine. We’ll just tweak it a bit ‘till we hit the sweet spot for your skin.

Risk free You’re ensured by our Skin Improvement Guarantee from the day you receive your products and the next 100 days.

Unlimited reformulations Our guarantee covers unlimited reformulations 
- as long as we believe we can find the right solution for you.

Get your money back If somehow it’s not working for you, we'll be very sad, but you’ll of course get your money back.

These are the honest opinions of our users

Here’s how it works
01 — Use your products for 30 days

Results don’t come overnight. Usually, you’ll start to see results between 30 and 60 days after you start using a new product. That’s why we ask you to use your product(s) for minimum 30 days before using the Skin Improvement Guarantee.

02 — See how your skin’s feeling

Our biggest hopes and dreams are of course that your skin is loving your new customised products. However, we all react differently. Keeping an eye on how your skin’s reacting and generally feeling is crucial when determining whether or not the formulations are a right fit for you.

03 — Not satisfied?

If you’re not seeing any changes (or, worst case, a worsening of your skin) within the first 30 days, don’t worry, it’s totally normal. Either give it a few more days, or reach out to us with any question or concern you might have relating to your products. Get in touch with us on Facebook Messenger or on email at hello@noie.com and we’ll have a chat with you about your skin.

We always reach out to you by email 30 days after you have purchased your NØIE products.

04 — Get a new formulation or your money back

We’re not happy until you’re happy. That’s why the first step in our Skin Improvement Guarantee will be to find you a new formulation that’ll hopefully do the trick for you (free of charge, of course). And we'll repeat this step as long as we believe we can find the right solution for you. However, if you’re not convinced we’re able to help you, we’ll provide you with a full refund.

In any case, our team of experts is here to help you and guide you.

Meet our Experts